The morning briefing
Seven of twelve need you today.
Five behaved as expected.
Worst first, and worst means what costs you something if you ignore it, not what looks most broken. Open any line to see the fields it was read from. Nothing here is a percentage.
Nobody is watching these
Nobody is watching this one.call_synthetic_stuck_0
This call has been queued for 300 minutes and has never been dialled.
read from status, events[0].data[0]
- How it ended
- unknown absent
status
- Job done
- unverified absent
task_completed
- Where the answer came from
- not_requested absent
structured_result
- This call has been queued for 300 minutes and has never been dialled.
These may have gone out twice
Check before calling again.call_synthetic_replay_
The call this request returned already existed before the request was made, so it may be a repeat of one that already went out.
read from events[0].data[0]
- How it ended
- answered_unspecified absent
status
- Job done
- met quoted
task_completed
- Where the answer came from
- valid quoted
structured_result
- The call this request returned already existed before the request was made, so it may be a repeat of one that already went out.
These say the job is done
The job was reported done. Nobody can say a person was on the line.call_fixture_007
The job is reported done, and nothing here says a person was on the line.
read from task_completed, status
- How it ended
- answered_unspecified absent
status
- Job done
- met quoted
task_completed
- Where the answer came from
- valid quoted
structured_result
The job was reported done. Nobody can say a person was on the line.call_fixture_011
The job is reported done, and nothing here says a person was on the line.
read from task_completed, status
- How it ended
- answered_unspecified absent
status
- Job done
- met quoted
task_completed
- Where the answer came from
- valid quoted
structured_result
These returned an answer nobody gave
How this call ended is not recorded. Nothing anybody said produced that answer.call_fixture_005
An answer came back from a call where nobody spoke.
read from status, structured_result
- How it ended
- unknown absent
status, failure_code, failure_message
- Job done
- not_met quoted
task_completed
- Where the answer came from
- unsourced derived
status, structured_result
The line was busy. Nothing anybody said produced that answer.call_fixture_008
An answer came back from a call where nobody spoke.
read from recipients[0].attempts[0].transcript_turns, structured_result
- How it ended
- busy derived
recipients[0].attempts[0].failure_code
- Job done
- not_met quoted
task_completed
- Where the answer came from
- unsourced derived
recipients[0].attempts[0].transcript_turns, structured_result
- The attempt times on this call do not say what timezone they are in, so how long it ran cannot be worked out from them.
The timings on these do not add up
Nobody picked up. The job was not done.call_synthetic_clock_0
The attempt times on this call do not say what timezone they are in, so how long it ran cannot be worked out from them.
read from recipients[0].attempts[0]
- How it ended
- no_answer derived
recipients[0].attempts[0].failure_code
- Job done
- not_met quoted
task_completed
- Where the answer came from
- not_requested absent
structured_result
- The attempt times on this call do not say what timezone they are in, so how long it ran cannot be worked out from them.
Behaved as expected
Five behaved as expected. Nothing in them needs a person, so they are one line instead of 5.
These are fixtures, and that is deliberate. A call stuck in the queue and a call that went out twice cannot be produced on demand, so they are written from the open reports that describe them rather than staged and passed off as live. The live page dials a real number instead.